Privacy policy

Last updated: 16 October 2026

About this policy

This policy explains how 195sim LLC handles personal information when you use 195sim.com, our Shopify online store, the 195sim mobile app, and our related eSIM, account and customer-support services.

195sim LLC is located at 30 N Gould St, STE R, Sheridan, WY 82801, United States. For privacy questions or requests, contact info (at) 195sim.com.

195sim LLC is the controller of personal information for the processing it determines. We use service providers to operate these services. Some process information for us; others also use information for their own purposes, as explained below.

Accounts and sign-in

The app uses Shopify Customer Accounts to sign you in. Shopify handles authentication, and we receive account identifiers, your name and email address to connect your account with your purchases.

We store session information so you can remain signed in and access your account. The app protects its sign-in credential using your device’s Keychain and stores some account information on your device to support normal use and recovery when your connection is interrupted.

Signing in does not give us access to your email inbox. You do not create a separate 195sim password in this app sign-in process. Shopify’s sign-in and account pages also use their own cookies and session information.

Why we process information

Where European or UK data-protection law applies, our grounds for processing depend on the purpose:

• Providing the service you request: Account administration, purchases, payment handling, eSIM delivery, usage information, top-ups and purchase-related support are necessary to perform our contract with you or take steps you request before purchasing.
• Protecting and operating our business: We rely on legitimate interests in securing accounts, preventing abuse, investigating technical failures, handling general enquiries, maintaining reliable services and administering affiliate commissions, where those interests are not overridden by your rights. This does not replace consent where consent is required for cookies or advertising.
• Meeting legal duties: We process information where necessary to comply with applicable accounting, tax, regulatory and other legal obligations. We may also retain information needed to establish, exercise or defend legal claims.
• Optional features and marketing: Device location access is based on your permission. Marketing subscriptions and nonessential cookies or similar technologies require consent where applicable law requires it. You can withdraw relevant choices through device settings, available privacy controls, unsubscribe links or by contacting us.

Providers acting for their own purposes explain their grounds in their own notices. The provider activities described below are not all covered by the permission you give us to access a device feature.

Information necessary for sign-in, payment and service delivery must be provided to use those functions. Without it, we may be unable to create or access your account, complete a purchase or deliver a plan. Location access and marketing subscriptions are optional.

Purchases and payments

When you buy a plan or top up an eSIM, we send Shopify the selected products, quantities, relevant email address and references needed to associate the purchase with your account. For a top-up, this includes the eSIM identifier, known as an ICCID, and the selected package so the correct eSIM receives the service.

Shopify provides checkout on our website and inside the app. Shopify and your selected payment provider process the contact information such as name, email and phone number, billing address and payment information required to complete your purchase, including information supplied through a bank, wallet or accelerated checkout such as Shop Pay. Available payment methods can vary by device and location.

Checkout services also process IP addresses, browser or device information and technical performance information to operate checkout, process payments, prevent fraud and diagnose problems. Our app backend does not receive full payment-card numbers through its checkout integration. Using a bank or wallet to pay does not give our app access to your other banking activity.

We keep order details, purchased items, prices, currencies, payment and delivery status, and account associations to deliver your purchases, recover interrupted transactions, provide support, and handle refunds or disputes. Shopify, banks and payment providers maintain their own transaction and security records.

eSIM delivery and use

We work with eSIM fulfillment providers and network operators to deliver your plan and provide connectivity. Information used for these services includes order and package references, eSIM identifiers, activation details, QR codes or installation links, installation status, validity dates, and used or remaining data allowance.

This information is associated with your purchased service so we can display your eSIMs, verify ownership, recover delivery and provide compatible top-ups. Our fulfillment services include services accessed through 195sim.esimqr.link and p.qrsim.net. Installation may pass activation information to Apple’s system installation service.

Network operators process information necessary to connect your eSIM and provide mobile service. Their records and retention requirements can differ from ours. The app’s usage screen does not collect the contents of your web browsing, and the app does not read your handset’s IMEI.

Location in the app

If you allow location access, the app uses your device’s location to display your city and country and prioritize relevant destinations on Home.

The app sends latitude and longitude, which can be precise, directly to BigDataCloud’s reverse-geocoding service. BigDataCloud also receives your IP address and technical request information. We do not attach your 195sim account identifier or email address to that request.

BigDataCloud states that its free service also uses location and IP-address signals in anonymized aggregation to improve its IP-geolocation information, and states that it does not link location to identifiable individuals. This is the provider’s description of its practices; see its service explanation and privacy policy.

Location access is optional and is not required to activate an eSIM. You can deny access or turn it off in your device settings and still browse and search destinations. The app does not make this location lookup when permission is denied. Location permission is separate from advertising or cookie preferences.

Cookies, affiliates and Shopify services

Our website uses cookies and similar technologies to support accounts, shopping carts, checkout and security. Shopify processes information about store interactions, such as products viewed or added to a cart, purchases, privacy preferences, IP address and browser or device information. These activities differ from the app’s on-device destination search described below.

We use UpPromote for our affiliate program. Referral links, cookies, coupon codes and order information can be used to attribute purchases to affiliates and calculate commissions. If you join the affiliate program, we also process the contact, application and payout information you provide. UpPromote’s published policy describes access through Shopify to customer identifiers and contact details, products, orders and discounts for affiliate services, as well as service improvement and support. See UpPromote’s privacy policy.

Shopify Network Intelligence is enabled for our store. Shopify can combine information about interactions with our store with information from other merchants and Shopify to provide its Enhanced Services, including personalization, service improvements and advertising. Shopify is responsible for its own processing for these purposes. See Shopify’s consumer privacy policy and privacy portal for details and available choices.

Our website uses regionally configured Shopify privacy tools for cookie-consent and data-sharing choices. Where displayed, use these tools to manage the options offered. Shopify explains how recorded consent choices, sale or sharing opt-outs, and applicable Global Privacy Control signals affect its processing. You can also manage cookies in your browser, although blocking necessary cookies can affect sign-in or checkout.

The app’s sign-in, account pages and embedded checkout use Shopify-hosted services. Information processed through these services is separate from information stored only on your device. Website and Shopify privacy controls apply within the scope of those services; device location settings control location access. The app does not provide a separate native advertising-preferences screen.

Communications and support

We use your contact details to send or arrange account, order, delivery and service messages and to answer support requests. If you contact us, we process the information you choose to include in your message.

If you subscribe to marketing messages, you can unsubscribe using the link in a message or contact us. Opting out of marketing does not stop essential account or transaction messages. Email marketing preferences are separate from cookie and data-sharing choices.

Security and technical information

We process account and session records, IP addresses, request and error information, timestamps and transaction references to authenticate users, prevent abuse, investigate failures and recover transactions. The app also generates local diagnostic messages.

Destination searches filter the downloaded catalog on your device. The app does not send a general stream of native screen taps or destination-search text to a separate analytics service. Shopify and our payment, hosting and network providers carry out their own technical, performance and security processing.

We use safeguards such as encrypted connections, access controls and protected authentication credentials. No system can be guaranteed completely secure. Please protect your devices and keep eSIM activation details and QR codes private.

Who receives information

We share information with providers involved in hosting, authentication, ecommerce, payments, affiliate operations, location lookup, eSIM delivery, network connectivity, communications and support. These include Shopify, UpPromote, BigDataCloud and the payment and network providers involved in the services you use.

Some providers act on our behalf. Others determine their own purposes for some processing, including Shopify for certain consumer and Enhanced Services, payment institutions, network operators and BigDataCloud for geolocation improvements. Their privacy notices describe those activities and the choices they offer.

We may also disclose relevant information where required by law, to address fraud or disputes, to protect rights and security, or in connection with a business transfer, subject to applicable law.

International processing

We are based in the United States and use international service providers. Information may be processed outside your country, where privacy laws may differ. Our store’s configured Shopify hosting location is the United States. BigDataCloud describes storage in Australia and the United States, with possible additional locations through its providers. Mobile connectivity also involves providers in the countries where the service operates.

For processing covered by Shopify’s European data-processing terms, Shopify documents Binding Corporate Rules for certain transfers within its group and Standard Contractual Clauses, including applicable UK and Swiss adaptations, for relevant international transfers. Details and links to those safeguards are available in Shopify’s Data Processing Addendum, Appendix C. This describes Shopify’s arrangements; it is not a statement that every other provider uses the same safeguards.

The provider notices linked in this policy describe their own international processing. You can contact us for information about a particular transfer and copies or details of applicable safeguards, subject to necessary redactions.

How long information is kept

We determine retention according to the type of record, the ongoing service relationship, outstanding transactions or disputes, applicable recordkeeping requirements and the need to protect accounts and services:

• Account and session information: Account records support your account and purchased services until the app-account deletion process is completed, subject to the exceptions below. Session credentials have their own expiry or revocation rules; expiry of a session does not delete the account or its purchase history.
• Orders, payments and eSIM records: Retention takes account of delivery and service validity, support and refund needs, chargeback or dispute periods, and applicable accounting, tax and legal recordkeeping duties. Plan expiry alone does not erase purchase records.
• Support correspondence: Relevant information is kept according to the enquiry, follow-up support, disputes and any need to establish or defend legal claims.
• Security and technical records: Retention depends on investigating faults or abuse, protecting accounts and preventing duplicate transaction processing. The duration of a rate-limit window is not necessarily the retention period for related logs.
• Marketing and preference records: Subscription and preference information is used to manage your choices. A limited record of an opt-out may be retained to ensure it is respected.

Deletion of active records and expiry of backup copies can occur on different schedules. Providers may retain their own records under their notices and legal obligations. BigDataCloud states that information no longer needed for its stated purposes is destroyed or de-identified; its public notice does not give a fixed retention period for individual location requests. We do not promise immediate deletion or anonymization by that provider.

Contact us about the retention or deletion of particular information. We assess requests against the purposes and obligations described above.

Your choices and rights

You can manage location permissions in your device settings, use available website privacy controls, unsubscribe from marketing and contact info (at) 195sim.com about your information.

Depending on applicable law, you may have rights to access or correct your information, receive a copy, request deletion, restrict or object to processing, withdraw consent, or opt out of sale, sharing or targeted advertising. You may also complain to your local privacy authority, including an EEA supervisory authority or the UK Information Commissioner where applicable. You do not have to contact us first. Where applicable law provides for an authorized agent or an appeal of a refused request, contact us to use those rights. We will respond within the applicable legal time limits and will not unlawfully discriminate against you for exercising your rights. We may need to verify your identity, and some requests are subject to legal exceptions. Withdrawing consent does not affect the lawfulness of earlier processing based on that consent.

Deleting your account

The app’s account-deletion feature deletes your 195sim app account and associated app data. If a transaction remains unresolved, you may be asked to resolve it before deletion completes. Certain transaction, support and security records may be retained as described above.

Deleting your app account does not automatically delete your Shopify store customer account, cancel or refund a purchased eSIM, remove an installed eSIM from your device, or erase records held independently by payment providers or network operators. Uninstalling the app does not delete your account.

For a request covering store-account or purchase records, email info (at) 195sim.com and explain what you would like deleted. You can also use Shopify’s privacy portal or contact relevant providers about information they independently control. Deletion requests remain subject to applicable recordkeeping and other legal requirements.

Children

Our services are not directed to children under 13. Users aged 13–17 may use the services only with parental consent. Contact us if you believe a child’s information has been provided improperly so we can investigate and respond under applicable law. This policy does not itself authorize a minor to make purchases or enter a contract.

Changes and contact

We may update this policy as our services and practices change. We will update the date above and provide additional notice where required by applicable law.

For questions, complaints or privacy requests, contact info (at) 195sim.com, or write to 195sim LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States.