Terms of service
195sim — Terms of Service
Effective Date: October 19, 2026
Company: 195sim LLC, a Wyoming limited liability company
1. Agreement; Acceptance
Thank you for trusting 195sim! These Terms of Service (“Terms”) govern your access to and use of the 195sim website, mobile applications and other services (collectively, the “Services”), including the sale, delivery, activation, management and use of electronic SIM profiles (“eSIMs”), data plans, and related products (“Plans”). By creating an account, placing an order, installing an eSIM, or otherwise using the Services you agree to be bound by these Terms. If you do not agree, do not use the Services.
2. Definitions
“Account” means the account you create to access or use the Services.
“Customer,” “you,” “your” means the individual or legal entity that uses the Services.
“Provider” means any third party that provisions, hosts or operates network services used to supply Plans.
“Activation” means the event that starts a Plan’s validity period, as specified for the purchased Plan.
“Purchase Confirmation” means the order confirmation you receive by email or in-app after completing an order.
3. Parties; Third-Party Providers
195sim acts as a reseller and service facilitator. The provisioning of eSIM profiles, network connectivity and certain technical functions are supplied by third-party providers. Your purchase is from 195sim; however, your Plan may be provisioned, operated and supported in whole or in part by a Provider. Provider terms, privacy policies and acceptable-use rules may also apply.
Provider terms apply only where legally binding and do not override consumer rights that cannot lawfully be excluded.
4. Eligibility and Account Registration
You must be at least 18 years old to enter into binding contracts under these Terms; users aged 13–17 may use the Services only with parental or guardian consent as required by law.
You must provide accurate, current and complete registration information, and keep it up to date. You are responsible for maintaining the confidentiality of your Account credentials and for all activity on your Account. 195sim may suspend or terminate Accounts for suspected fraud or abuse.
5. Orders, Pricing and Payment
All Orders are offers to purchase. 195sim will confirm acceptance by sending a Purchase Confirmation. Prices shown at checkout are final at the time of order, subject to availability.
Accepted payment methods are those made available in the app or website (e.g., credit/debit cards, approved payment processors). By submitting payment details you authorize the processor to charge the applicable amount. Checkout on the website and in the app is provided through Shopify and the payment providers made available at checkout.
You agree to pay for any paid Services you purchase from 195sim and for any other charges incurred under your Account, including any taxes, duties, or fees that apply to your purchase.
6. Delivery; Installation Methods; Activation
Delivery methods. After purchase you will receive installation details by the app and/or email. Delivery and installation methods may include: (a) in-app provisioning / direct install links, (b) QR codes, or (c) manual SM-DP+ address and activation code entry.
Activation requirements. Activation requires a compatible eSIM-capable device, an internet/Wi-Fi connection to download the profile, and, in some cases, device-specific steps. Device compatibility and local network availability are outside 195sim’s control.
Installation/Provisioning limitations. Some eSIM profiles have pre-activation expiry windows during which the profile must be installed or activated. The event that starts service validity, the data allowance and the applicable expiry rules are those specified for the Plan at purchase. Provider-specific rules, including reinstallability and transfer restrictions, apply subject to Section 3.
Top-ups. Where available, a top-up supplies an eligible additional package to the selected existing eSIM. Check the selected eSIM and package before paying. Eligibility, the start of validity and any extension of service depend on the particular top-up package and the eSIM’s status. A top-up does not necessarily extend the validity of an existing package.
7. Plan Types; Service Scope
All Plans sold by 195sim are data-only. Voice or SMS services are not offered. Use of VoIP or other communication applications may be restricted by local Provider policies.
Coverage, speeds and network performance are determined by the Provider and local carriers. 195sim does not guarantee coverage, uninterrupted service, specific speeds or latency in any given location.
8. Fair Use; Network Management; Suspension
Fair use. Plans (including plans marketed as “unlimited”) may be subject to fair use and network management policies to preserve service quality for all users. 195sim and Providers reserve the right to suspend, throttle, or manage traffic that is unlawful, abusive, or significantly beyond typical usage levels.
Prohibited conduct. You must not use the Services for illegal activities, unauthorized security testing, spam, network attacks, resale outside permitted reseller models, or other activity that harms Providers, 195sim, or other users.
9. APN & Device Configuration
APN. APN and connectivity settings are typically applied automatically during installation. If manual settings are required, you are responsible for entering and verifying them according to the instructions in your Purchase Confirmation. Misconfiguration on your device may prevent connectivity; 195sim may provide guidance but cannot guarantee successful resolution when underlying network or device limitations exist.
10. Roaming and Your Home SIM
If you keep your home physical SIM installed while using an eSIM, ensure you select the eSIM profile for mobile data to avoid unwanted roaming charges on your home number. 195sim is not responsible for charges incurred by your home network carrier.
11. Refunds, Cancellations, Exchanges
11.1 Strict refund policy. Except where applicable law requires otherwise or a different refund entitlement is expressly offered at purchase, sales are final. We do not offer a satisfaction guarantee. Once a Plan has been activated or any data has been used, we do not offer change-of-mind refunds or exchanges, subject to Section 11.4 and applicable mandatory law. We do not provide refunds or exchanges solely because you change your mind or travel plans, select the wrong destination or package, do not use all purchased data, or allow a correctly supplied Plan to expire. The same applies to device incompatibility that was accurately disclosed before purchase, or installation or configuration errors attributable to you. These restrictions do not apply where the service was misdescribed, was not supplied as agreed, or a legal remedy is required.
11.2 Service failures. If an eSIM or top-up is not delivered, cannot be activated or does not work as agreed, contact 195sim so we can investigate and provide the remedy required by applicable law, which may include correction, replacement, a price reduction or a refund. We may work with the Provider to establish the cause. Provider refund restrictions do not override your statutory rights against 195sim.
11.3 Requests and goodwill. Report problems promptly to info (at) 195sim.com with your order details and relevant, reasonably available troubleshooting information. Unless a different period was expressly stated at purchase, requests for a discretionary refund must be made within 30 days of purchase. This is a request deadline, not a money-back guarantee, and does not shorten statutory rights or claim periods. Any goodwill refund outside our legal obligations is assessed individually and does not create an entitlement for other purchases.
11.4 Statutory withdrawal. Where EU/EEA or UK consumer cancellation law applies, you generally have 14 days from conclusion of the service contract to withdraw without giving a reason, subject to applicable exceptions and any legally required extension of that period. To exercise your right of withdrawal, email info (at) 195sim.com with a clear statement identifying your purchase and decision to withdraw. Sending your notice before the applicable deadline is sufficient. This does not exclude any other method of withdrawal permitted by applicable law.
Where you expressly request service to begin during the withdrawal period and the required information has been provided, you may have to pay a proportionate amount for service supplied before withdrawal, but only to the extent permitted by law. For service contracts, the withdrawal right ends after full performance only where the legally required prior express request or consent and acknowledgement have actually been obtained. Purchase, delivery, installation or acceptance of these Terms alone does not establish those permissions.
Where a statutory withdrawal requires repayment, we will reimburse the amount legally due without undue delay and within 14 days after receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise, without a reimbursement fee. These Terms do not create an additional voluntary cancellation period where no statutory right applies.
12. Support & Escalation
Support channels and hours are listed in the app and on our website. For technical problems that require Provider involvement (e.g., provisioning errors, carrier-level outages) resolution time may vary and escalation to the Provider will be required.
13. Intellectual Property
195sim retains all intellectual property rights in the Services, software, content and trademarks. You are granted a limited, non-exclusive, revocable license to use the Services in accordance with these Terms. The Services may rely on third-party platforms and networks to provide eSIM functionality; all rights to such third-party technology remain with their respective owners.
14. Privacy and Data Processing
Our Privacy Policy explains how we collect, use and share personal data when you use our website, app and related Services. Please see https://195sim.com/policies/privacy-policy for details.
15. Warranties; Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, 195sim PROVIDES THE SERVICES “AS IS” AND “AS AVAILABLE.” 195sim AND PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. 195sim DOES NOT WARRANT UNINTERRUPTED SERVICE OR SPECIFIC PERFORMANCE LEVELS.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, 195sim’S AGGREGATE LIABILITY FOR DIRECT DAMAGES ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO 195sim FOR THE SPECIFIC PLAN OR SERVICE GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL 195sim BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES.
Nothing in these Terms limits liability or consumer rights that cannot lawfully be excluded or restricted.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless 195sim, its officers, directors, employees, agents and Providers from and against third-party claims, liabilities, damages, losses and reasonable expenses caused by your intentional or negligent breach of these Terms, misuse of the Services or violation of applicable law. This obligation does not cover loss caused by the fault of 195sim or a Provider and applies to consumers only to the extent lawfully enforceable.
18. Export Controls & Sanctions
Services may be subject to US export laws and sanctions. You represent that you are not located in, a national of, or under control of a country subject to US trade restrictions in a manner that would prohibit you from receiving the Services. 195sim may refuse service or terminate Orders to comply with applicable export control and sanctions laws.
19. Termination; Suspension
195sim may suspend or terminate your Account or access to any Plan for breaches of these Terms, fraud, Provider instruction, legal process or to protect the network or other users. Upon termination you remain liable for charges incurred prior to termination.
20. Modifications to Services and Terms
195sim may change, add or remove features, Plans and prices for future purchases. A later price or Terms update does not retrospectively change the agreed price, data allowance or validity of an existing purchase. Changes affecting an existing purchase may be made only where required by law, agreed with you, or permitted by a lawful contractual provision specifying a valid reason; any mandatory notice, cancellation and refund rights remain unaffected.
We may update these Terms for future purchases and ongoing use of the website or app to reflect changes in law, security requirements, service functionality or business arrangements. Material changes will be posted with an updated Effective Date and notified where required by law. Continued use after notice constitutes acceptance only to the extent permitted by applicable law and does not remove rights relating to an earlier purchase.
21. Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of Wyoming, USA. Subject to applicable mandatory law, the state and federal courts in Wyoming have exclusive jurisdiction.
22. Assignment
195sim may assign or transfer its rights and obligations under these Terms in connection with a merger, sale or reorganization. You may not assign without our prior written consent.
23. Notices; Contact
All notices, questions, complaints or legal communications regarding these Terms should be sent to info (at) 195sim.com or to 195sim LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States. We may communicate with you by email about your Account, purchases and Services, subject to applicable notice requirements. Nothing in these Terms excludes a legally required method of communication or service of legal documents.
24. Entire Agreement
These Terms (including the Privacy Policy and any documents explicitly incorporated by reference) constitute the entire agreement between you and 195sim regarding the Services and supersede all prior agreements.
Nothing in these Terms excludes, restricts or replaces mandatory consumer rights. If a provision is unlawful or unenforceable, it will not apply to the extent of that defect; the remaining provisions continue to apply to the extent permitted by law.
